1. DEFINITIONS

1.1 “The Heath²” / “Studio” / “Company”

Refers to Camera Work London Limited, trading as “The Heath²,” including directors, partners, employees, subcontractors, and agents acting on its behalf.

1.2 “Customer” / “Client” / “Hirer”

Any person, firm, or company booking or using the Studio, including their employees, agents, or guests.

1.3 “Services”

All services offered by The Heath², including hire of the Studio space and any related equipment or staff.

1.4 “Equipment”

All fixtures, fittings, props, lighting, and other materials provided or arranged by The Heath².

1.5 “Booking”

A confirmed reservation of the Studio (and/or Equipment) for a specified date and time.

1.6 “Rate Card”

Any published or quoted pricing list detailing current fees (e.g., hire rates, overtime charges, cleaning fees).

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2. BOOKING & CONFIRMATION

2.1 Booking Requests & Written Confirmation

• All bookings must be confirmed in writing prior to the rental.

• Confirmation is made by completing the online confirmation form; only completed forms guarantee availability.

• A booking is secured only once full payment has been received (unless otherwise agreed in writing).

2.2 First & Second Options

• First Option and Second Option are provisional holds that do not guarantee availability until the Booking is confirmed.

• If a Second Option holder wishes to confirm, the First Option holder will be notified and given a fair and reasonable amount of time to confirm or release the date.

• To hold a date without losing First Option status, the Customer must pay 50% of the total hire fee. Failure to pay the deposit may result in the date being released or given to another Customer holding a Second Option.

2.3 Duration of Options

• Studio options (pencils) will be held for a maximum of two weeks.

• Any unconfirmed holds 48 hours prior to the proposed shoot date may be released at The Heath²’s discretion.

2.4 Exclusivity

• The Studio is available only for the exclusive use of the Customer named in the booking.

• Sub-contracting, sub-letting, or sharing the Studio or Equipment with third parties is not permitted without prior written consent.

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3. PAYMENT

3.1 Payment Requirements

• Full payment is required prior to the studio rental unless otherwise agreed in writing.

• Rates cover studio hire only; additional services (equipment rental, assistants, catering, etc.) are invoiced separately.

•The Customer shall pay 100% of the Charge agreed for the hire of the Venue for the Hire Period.

3.2 Overdue Payments & Interest

• Overdue amounts may accrue interest at 8% per annum above the Bank of England base rate, calculated daily from the due date until cleared.

• All rates are exclusive of VAT unless otherwise stated.

3.3 Damage Deposit

• For certain hires, The Heath² may require an additional damage deposit (minimum £200+VAT).

• If no damages or outstanding charges arise, this deposit will be refunded within 48 hours (or up to 5 working days) following the booking, once the Studio and Equipment have been inspected.

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4. CANCELLATIONS & RESCHEDULING

4.1 Final Bookings

• All bookings are final. No refunds or date transfers apply unless otherwise agreed in writing.

4.2 Cancellation Charges

• A 50% cancellation charge applies if a confirmed booking is canceled 3–5 working days (Mon–Fri) before the start date.

• A 100% charge applies if a booking is canceled within 3 working days of the start date, plus any costs incurred (e.g., hired equipment fees).

•Bookings made at a discounted rate can only be rescheduled .

•“Commercial Rate” is classified at the discretion of The Heath² depending on the type of shoot and the number of people within the booking.

•The Studio reserves the right to Reschedule, Cancel, or Refund any booking.

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5. STUDIO HOURS & OVERTIME

5.1 Operating Hours

• Standard hours are 8am – 6pm.

• A standard “full day” hire is 8 hours within these times.

5.2 Overtime Billing

• Overtime is billed hourly if the Studio is used beyond booked hours, with a 1-hour minimum charge.

• Overtime Rates:

6–7am & 9–11pm: £150 + VAT per hour.

11pm–2am: £250 + VAT per hour.

After 2am: by arrangement only.

• Pre-booked between 6–9pm: discounted, non-refundable rate of £120 + VAT per hour.

5.3 Setup & Takedown

• The Customer must include setup, breakdown, and clean-up within their booked hours. Failing to do so will incur overtime charges.

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6. STUDIO USE

6.1 Studio Condition & Alterations

• The Studio must be left in the same condition in which it was found.

• Any damage, mess, or unauthorised alterations will result in additional charges.

• No alterations, decorations, or additions to the Studio are permitted without The Heath²’s written consent.

6.2 Smoking & Restricted Activities

• Smoking, vaping, illegal activities, and unauthorised use of smoke or haze machines are strictly prohibited.

• Noise must be kept at a respectful level due to neighboring residents.

6.3 Furniture & Surfaces

• The Heath² furniture or fridges must not be moved without the agreement and supervision of staff.

• No adhesive tapes are allowed on floors, coves, furniture, or walls. The Customer will be liable for any repair costs if damage occurs.

6.4 Infinity Cove & Walls

• The cove is supplied painted white by default. Repainting in alternative colors is an additional cost and must be agreed upon in writing.

• At the end of each hire, the cove is returned to its original state; any repair, painting, or restoration costs arising from the booking will be charged to the Customer.

6.5 Set Construction Materials

• All set-building materials or products must be removed from the Studio by the end of the booking.

• Any materials or products left behind will be disposed of at the Customer’s cost.

6.6 CCTV & Security

• CCTV is in operation for safety and to support damage claims. Any tampering with CCTV systems will result in immediate termination of the booking without refund.

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7. PARKING

7.1 Advance Arrangement

• All parking requirements must be communicated in advance to ensure availability.

7.2 Complimentary Space

• One (1) vehicle may park free of charge in Bay 2 during the booking.

7.3 Additional Vehicles

• Up to 2 extra cars may be accommodated (subject to space) at £15 per day per vehicle.

• Unapproved vehicles may be refused entry or removed at the owner’s risk.

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8. EQUIPMENT HIRE

8.1 Risk & Responsibility

• Equipment is hired at the Customer’s own risk and must be returned in good condition.

• The Customer is responsible for any damage, theft, or loss of hired equipment.

8.2 Equipment Orders & Availability

• Equipment lists must be confirmed by 12 noon the day prior to the shoot. Late requests may result in unavailability or delivery delays.

• The Heath² does not allow third-party rental companies to supply equipment without prior written permission. Non-adherence may incur additional charges.

8.3 Damage Waiver & Insurance

• A Damage Waiver Fee / equipment insurance fee is mandatory unless valid insurance is provided in advance. It covers accidental damage, with a £300 excess per claim.

• Equipment must not be altered, removed from the premises, or operated by untrained personnel.

8.4 Liability

• The Heath² is not responsible for loss or damage to personal or hired equipment. Any property left on the premises is at the Customer’s own risk.

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9. LIABILITY & INSURANCE

9.1 Use at Own Risk

• The studio and equipment are used at the Customer’s own risk. The Heath² accepts no responsibility for loss, damage, injury, or delay caused by third parties, weather, power outages, or force majeure.

9.2 Public Liability

• The Customer must hold appropriate public liability insurance for all persons involved and, where applicable, coverage for hired equipment.

• The Heath² reserves the right to inspect insurance policies or request deposits as required.

9.3 Personal Property

• Any items left behind after a booking will be disposed of or donated 48 hours later if not collected. The Heath² is not liable for any resulting loss.

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10. DELIVERIES, STORAGE & WASTE

10.1 Deliveries & Collections

• Deliveries and collections are accepted up to 24 hours before or after a booking, by agreement.

• Items must be clearly labeled. Storage outside these times is not guaranteed and may incur fees.

10.2 Waste & Cleanup

• Standard waste bins are provided. Additional or excessive waste removal must be arranged in advance and may incur extra charges.

• If the Studio is not left in acceptable condition, a cleaning charge starting at £80+VAT will be added to the Customer’s invoice.

10.3 Concierge Charge

• Any items arriving at or remaining in the Studio outside agreed hours may be subject to a concierge/storage fee.

• The Heath² accepts no liability for loss or damage to items left on the premises.

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11. DAMAGES & EXTRA FEES

11.1 Damage Liability

• Customers are liable for any damage to the Studio, fittings, or equipment. Repairs or replacements will be charged in full, plus a 25% admin fee where applicable.

11.2 Infinity Cove

• Repainting or repair costs for the cove will be quoted as needed and charged to the Customer if damages occur.

11.3 Specialist Cleaning & Redecorating

• Any specialized cleaning, rubbish removal, or redecorating required after the booking will be billed post-booking and itemized in the final invoice.

11.4 Continuous Lighting Surcharge

• A £55 per day surcharge may apply for continuous lighting or HMI use.

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12. DATA PROTECTION & PRIVACY

12.1 Compliance

• The Heath² processes personal data in accordance with the UK GDPR and the Data Protection Act 2018.

12.2 Usage & Retention

• Customer data is used to manage bookings, process payments, and communicate relevant offers or changes.

• CCTV footage may be retained for a limited period for security or investigatory purposes.

12.3 Privacy Policy

• Full details on personal data handling can be found in The Heath²’s Privacy Policy. (Insert link or details if applicable.)

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13. HARASSMENT & DISCRIMINATION

13.1 Zero-Tolerance Policy

• The Heath² does not tolerate harassment or discrimination on any grounds, including sexual orientation, race, gender, or religion.

• Harassment includes creating an offensive, intimidating, or humiliating environment for staff, suppliers, or other individuals onsite.

13.2 Breaches & Consequences

• The Heath² reserves the right to request any person or production to leave immediately if they breach this policy.

• No compensation or refund will be provided under such circumstances.

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14. TERMINATION

14.1 Grounds for Termination

The Heath² reserves the right to terminate any booking or agreement immediately if:

1. The Customer fails to pay amounts when due.

2. The Customer is in significant breach of these Terms & Conditions.

3. There is a risk to safety, security, or property.

14.2 Effect of Termination

• Upon termination, the Customer must promptly vacate the Studio and remove any property.

• All fees paid may be forfeited, and The Heath² may seek further damages or costs.

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15. ENTIRE AGREEMENT

15.1 Complete Agreement

These Terms & Conditions, together with any Booking Confirmation, Quotation, or Invoice, represent the entire agreement between The Heath² and the Customer concerning the subject matter.

15.2 Severability

Should any provision in these Terms & Conditions be deemed unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.